WhatsApp: 08139589148

Faq

Can I partner with Pralarg Marketplace?

Yes. We welcome partnerships with vendors, logistics providers, and affiliate marketers. Contact us for collaboration opportunities.

SUPPORT, how can I contact customer support?

You can contact us via:

Email: pralargcoop@gmail.com
Phone: --------4024

WhatsApp; 08139589148
Website: www.pralargcoop.com

What products are prohibited?

We prohibit:

  • Illegal goods

  • Counterfeit products

  • Weapons

  • Stolen items

  • Fraudulent services

Listings violating these rules are removed immediately.

Do you sell customer data?

No. We do not sell or share customer data with unauthorized third parties.

SECURITY & TRUST, How does Pralarg Marketplace protect buyers?

We monitor transactions and investigate disputes between buyers and vendors. Vendors are verified before approval.

When are affiliate commissions paid?
Commissions are paid based on completed, non-refunded orders and may be subject to a minimum payout threshold.
FOR AFFILIATES. How does the affiliate program work?
Affiliates promote products using referral links. When a customer makes a verified purchase through that link, the affiliate earns commission.
Can my vendor account be suspended?

Yes. Accounts may be suspended for:

  • Fraudulent activity

  • Listing prohibited products

  • High customer complaints

  • Violation of platform policies

When do vendors receive payment?

Vendor payments are processed after:

  • Order confirmation

  • Successful delivery

  • Completion of the return window

Payment schedule may vary based on platform policy.

Is there a fee to sell on Pralarg Marketplace?

We may charge:

  • Listing fees (if applicable)

Details will be communicated to interested vendors upon registration.

FOR VENDOR, how do I become a vendor?

To become a vendor:

  1. Register on the platform.

  2. Please submit the required verification documents.

  3. You would be asked to provide accurate bank and business details.

  4. You would be asked to wait for approval.

Is my payment secure?
Yes. We use secure payment systems and do not store your card details directly on our platform.
How do I request a refund?

Contact customer support with:

  • Your order number

  • Reason for return

  • Clear photo/video evidence (if applicable)

Approved refunds are processed within 5–10 business days.

Can I return a product?

Yes. Products may be returned if:

  • They are defective

  • They were damaged during delivery

  • The wrong item was delivered

Return requests must be made within the allowed return window stated in our Refund Policy.

What is Pralarg Marketplace?

Pralarg Marketplace is an online multi-vendor platform that connects buyers, vendors, and affiliate marketers in one secure digital marketplace. We allow individuals and businesses to buy and sell products easily and safely.

Is Pralarg Marketplace a registered organization?

Pralarg Marketplace operates under Pralarg International Multipurpose Cooperative and complies with applicable business and commercial regulations.

How do I create an account?

Click on the “Register” or “Sign Up” button on our website and provide your accurate personal details. You must be at least 18 years old to create an account.

FOR BUYER, how do I place an order?
  1. Browse available products.

  2. Add items to your cart.

  3. Proceed to checkout.

  4. Make payment through our approved payment channels.

  5. Receive confirmation and delivery updates.

  6. Track your delivery until it is delivered to you

What payment methods do you accept?

We accept secure online payment methods as displayed at checkout, including debit/credit cards and other approved payment gateways.

How long does delivery take?

Delivery time depends on:

  • Vendor processing time

  • Your location

  • Logistics partner schedule

The estimated delivery time will be displayed during checkout.

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